Refund Policy
💰 REFUND POLICY
(Kit-Based Return & Resolution Framework)
1. Return Request Window
Requests must be submitted within 30 days of delivery confirmation.
2. Eligible Return Situations
Returns are accepted in cases of:
- Damaged items
- Incorrect items
- Significant mismatch from description
3. Non-Eligible Situations
Returns are not accepted for:
- Used or assembled kits
- Items tested outdoors
- Minor variations
- Delivery delays within stated timeframe
4. Verification Requirement
Customers may be asked to provide:
- Photos
- Videos
- Description of issue
5. Return Approval Process
- Submit request
- Provide evidence
- Receive instructions
6. Refund Processing
- Timeline: 5–10 business days
- Method: original payment
7. Costs
- Shipping fees are non-refundable
- Return shipping may be required
8. Cancellation Policy
Orders can be canceled within 12 hours only.
9. Chargeback Awareness
Disputes filed without contact may delay resolution.